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Address for customer service

Comenity Capital Bank
PO Box 183003
Columbus, OH 43218-3003

To enable us to better assist with your inquiry, please include your account number on all correspondence.
Customer Service/Online Account Information Phone Number
1-866-907-5598 ( TDD/TTY: 1-888-819-1918 )
Accessibility Support Services
We are committed to making our programs accessible to customers with disabilities. Please contact Customer Service at 1-866-907-5598 ( TDD/TTY: 1-888-819-1918 ) for accessibility assistance at no cost to you.
Customer Service Normal Business Hours
Monday - Saturday, 8am - 9pm ET, Closed Sundays
Customer Service hours may vary due to Holidays. Automated Customer Service is available 24 hours, 7 days a week.
Submit a Question
To submit an online question regarding specific account information, please log in to access your Account and visit Contact Us.
 © 2014 Comenity LLC